Frequently Asked Questions (FAQs)
1. About KeyNexus
Q: What is KeyNexus?
A: KeyNexus is an online store specializing in genuine digital subscription license keys for software such as Autodesk, Adobe, Microsoft, and more. We provide instant digital delivery and reliable customer support.
Q: How does KeyNexus work?
A: Simply browse our store, purchase a product, and receive your license key instantly via email. Follow the activation instructions provided to start using your software.
Q: Are your product keys genuine?
A: Yes! We only sell 100% genuine and legally sourced license keys from authorized distributors.
2. Ordering & Delivery
Q: How do I place an order?
A: Ordering from KeyNexus is easy:
- Select your desired product and add it to your cart.
- Proceed to checkout and complete the payment.
- Receive your license key instantly via email.
Q: How long does it take to receive my product key?
A: Most orders are delivered instantly via email. However, in rare cases, delivery may take up to 24 hours due to security checks or technical issues.
Q: I haven’t received my key. What should I do?
A: If you haven't received your key:
- Check your spam/junk folder.
- If it's not there, contact us via WhatsApp (+91-9861012460) or email (support@keysnexus.com) for assistance.
3. Payments & Refunds
Q: What payment methods do you accept?
A: We accept the following payment methods:
💳 Credit/Debit Cards – Visa, MasterCard, American Express (Amex)
Q: Do you offer refunds?
A: Yes, we offer refunds under specific conditions:
✅ A full refund is available within 30 days if:
- The product has not been downloaded or activated.
- The product is completely unusable or does not function as described.
- Our Support Team is unable to resolve the issue within a reasonable timeframe.
🚫 Non-Refundable Items:
- Memberships – These are non-refundable under any circumstances.
- Activated license keys are not eligible for refunds.
Q: How do I request a refund?
A: To request a refund, contact us at:
📧 Email: support@keysnexus.com
📞 WhatsApp/Call: +91-9861012460
Our Support Team will first attempt to resolve the issue before processing any refund.
Q: How long does it take to receive my refund?
A: Refunds are processed immediately once approved, but it may take up to 20 days for the amount to reflect in your bank or card, depending on your financial institution.
4. Software Activation & Usage
Q: How do I activate my software?
A: Activation instructions are included in your order confirmation email. If you need further assistance, our Support Team is available 24/7.
Q: Can I use the key on multiple devices?
A: It depends on the product:
- Some licenses are for a single device only.
- Others may allow multiple activations.
- Check the product details before purchasing.
Q: What happens if I reinstall my OS? Can I reuse the key?
A: Some keys can be reused, while others are one-time activation only. Please check the product details or contact support for clarification.
5. Support & Contact Information
Q: How can I contact customer support?
A: You can reach us via:
📧 Email: support@keysnexus.com
📞 WhatsApp/Call: +91-9861012460
Q: What are your support hours?
A: Our Support Team is available 24/7 via Email, WhatsApp, and Live Chat.
Q: Do you offer bulk discounts?
A: Yes! If you're looking for bulk purchases, contact us for special pricing and discounts.
Working Hours
Mon – Sun: 10AM – 10PM (IST)
Support Team: 24/7 (Email / Phone / Chat)